Cleveland Clinic Abu Dhabi is renowned for its comprehensive and patient-centered healthcare services, attracting patients from around the globe. Understanding the unique needs of international patients, the hospital offers a range of specialized services to ensure a seamless and comfortable experience from the moment they arrive in the UAE until their return home. This guide provides an overview of the services available to international patients at Cleveland Clinic Abu Dhabi.
Overview of Services for International Patients
Cleveland Clinic Abu Dhabi is dedicated to providing world-class medical care for international patients through personalized services and a supportive environment. The hospital’s International Patient Services team assists patients and their families with various aspects of their healthcare journey, ensuring a smooth and stress-free experience.
Pre-Arrival Services
Medical Consultation and Coordination: The process begins with a thorough medical consultation. International patients can submit their medical records for review by Cleveland Clinic Abu Dhabi’s specialists. The hospital’s team coordinates with patients to schedule appointments and procedures, ensuring timely and efficient care.
Visa Assistance: For patients requiring a visa to enter the UAE, Cleveland Clinic Abu Dhabi provides assistance with visa applications and documentation, making the process straightforward and hassle-free.
Travel Arrangements: The International Patient Services team can assist with travel arrangements, including flight bookings, airport transfers, and accommodation reservations, to ensure a comfortable journey to Abu Dhabi.
Arrival and Transportation
Airport Meet and Greet: Upon arrival at Abu Dhabi International Airport, international patients and their families are greeted by a dedicated representative who assists with immigration procedures and transportation to the hospital or their accommodation.
Transportation Services: Cleveland Clinic Abu Dhabi offers complimentary transportation services for international patients, including transfers between the airport, hospital, and accommodations.
Accommodation Assistance
Hotel Reservations: The hospital has partnerships with several hotels near the facility, offering preferential rates and convenient access to Cleveland Clinic Abu Dhabi. The International Patient Services team assists with booking accommodations that suit the patient’s preferences and budget.
On-Campus Accommodation: For patients requiring extended stays, Cleveland Clinic Abu Dhabi provides on-campus accommodation options, ensuring comfort and proximity to medical services.
Medical and Support Services
Multilingual Staff and Translators: To overcome language barriers, Cleveland Clinic Abu Dhabi employs multilingual staff and provides professional translation services. This ensures clear communication between patients, their families, and healthcare providers.
Personalized Care Coordination: Each international patient is assigned a dedicated care coordinator who assists with navigating the healthcare system, scheduling appointments, and managing the overall treatment plan. This personalized service ensures that all aspects of the patient’s care are seamlessly integrated.
Second Opinion Services: For patients seeking a second opinion, Cleveland Clinic Abu Dhabi offers comprehensive review and consultation services, providing expert advice on diagnoses and treatment options.
Financial Services
Cost Estimates and Financial Counseling: The International Patient Services team provides detailed cost estimates for medical treatments and procedures, helping patients understand their financial obligations. Financial counselors are available to discuss payment options and assist with insurance-related queries.
Direct Billing Agreements: Cleveland Clinic Abu Dhabi has direct billing agreements with numerous international insurance companies, facilitating smooth and efficient payment processes for covered services.
Cultural and Religious Support
Cultural Sensitivity: Cleveland Clinic Abu Dhabi is committed to respecting the cultural and religious beliefs of its patients. The hospital’s staff is trained to be culturally sensitive and accommodate various cultural practices and preferences.
Religious Services: The hospital offers access to prayer rooms and can arrange for spiritual support services, ensuring that patients can practice their faith comfortably during their stay.
Post-Treatment Support
Follow-Up Care: After treatment, the International Patient Services team coordinates follow-up care, including post-discharge instructions, medication management, and scheduling follow-up appointments. This ensures continuity of care even after the patient has returned home.
Medical Reports and Records: Patients receive comprehensive medical reports and records of their treatment, which can be shared with their healthcare providers back home for ongoing care and management.
Telemedicine Services: For continued care and consultation, Cleveland Clinic Abu Dhabi offers telemedicine services, allowing patients to stay connected with their healthcare providers and receive medical advice remotely.
Patient and Family Support
Family Accommodation: Recognizing the importance of family support, Cleveland Clinic Abu Dhabi provides assistance with accommodation for family members traveling with the patient.
Concierge Services: The hospital’s concierge services assist with various non-medical needs, such as organizing local transportation, arranging leisure activities, and providing information about Abu Dhabi’s attractions and amenities.
Patient Advocates: Patient advocates are available to address any concerns or issues that may arise during the patient’s stay, ensuring a satisfactory and positive experience.
Why Choose Cleveland Clinic Abu Dhabi?
World-Class Medical Expertise
Cleveland Clinic Abu Dhabi is part of the Cleveland Clinic network, known globally for its excellence in healthcare. The hospital offers access to highly skilled specialists and state-of-the-art medical technology, ensuring top-quality care for patients.
Comprehensive and Integrated Care
The hospital provides a wide range of medical services, from routine check-ups to complex surgeries, all under one roof. This integrated approach ensures coordinated and efficient care for all patients.
Patient-Centered Approach
Cleveland Clinic Abu Dhabi is dedicated to delivering patient-centered care, focusing on the individual needs and preferences of each patient. The hospital’s commitment to quality and compassionate care ensures a positive and supportive environment for patients and their families.
Cleveland Clinic Abu Dhabi offers a comprehensive range of services designed to meet the unique needs of international patients. From pre-arrival coordination and travel assistance to personalized medical care and post-treatment support, the hospital ensures a seamless and comfortable experience for patients from around the world. With its world-class medical expertise, integrated care, and patient-centered approach, Cleveland Clinic Abu Dhabi is an excellent choice for international patients seeking high-quality healthcare.